Refund & Cancellation Policy

1. One-Time Orders

• You can cancel a one-time order for a full refund within 30 seconds of placing it, as long as the kitchen hasn't started preparing it yet. A countdown is shown on your order once it's placed.
• Once that window closes (or cooking begins, whichever is first), the order can no longer be cancelled or refunded from the app, except in the case of an error on our part (e.g. wrong item delivered, missing order) — see Section 3.

2. Subscription Plans

• Skipping a day: You can skip any day's lunch or dinner before that slot's delivery window ends, right from your account. The skipped meal is not refunded in cash — instead it is preserved as a meal credit and your subscription's end date is extended accordingly, so you don't lose any meals you've paid for.
• Cancelling a subscription: You can stop future billing any time from your account — deliveries continue until the end of your current paid period at no extra cost, and you won't be charged again. If you'd like to stop immediately and request a pro-rata cash refund for the remaining undelivered meals instead of finishing out the period, contact us at support@nammakitchens.com with your account details. Any meals already delivered (or for which the cutoff has already passed) are non-refundable; for the rest, we'll issue either meal credits towards a future subscription or a refund to your original payment method, at your choice, within 5-7 working days.

3. Quality Issues

If you receive a missing, incorrect, or spoiled item, please use "Report Issue" on the order (or contact us) within 7 days of the order, with your order number and (where possible) a photo. We will offer a replacement, meal credit, or refund for the affected item, as appropriate.

4. Refund Method & Timeline

Approved refunds are issued to the original payment method via Razorpay (or as instant wallet credit, if you choose that option) and typically reflect within 5-7 working days, depending on your bank.

5. Kitchen Holidays

If we are unable to deliver on a scheduled day due to a planned kitchen holiday or unforeseen closure, the affected meal(s) will automatically be added back as credits to your subscription, extending its validity — no action is needed from you.

6. Contact

For any cancellation or refund request, email support@nammakitchens.com with your order number or visit our Contact Us page.